Rental Agreement

This page sets out the full terms of the ZURO Cars rental agreement. The version below is the standard contract signed at vehicle pick-up. Specific details — your name, the vehicle, dates, total cost, deposit — are filled in on the day of pick-up and form part of Annex No. 1 (Vehicle Acceptance and Transfer Act).

This is a working reference document. The actual signed contract — with all your specific details — is the one you sign at pick-up.

Parties

1. Subject

1.1. The Lessor provides the Lessee with a vehicle without a crew (the "Vehicle"), specified in the Acceptance and Transfer Act (Annex No. 1). The Lessee shall pay the rental fee on time and return the Vehicle upon expiry of the term.

1.2. The Vehicle is provided without operation and maintenance services, for temporary use only. The Lessee must use it in line with its purpose and technical specifications.

2. Term

2.1. The Vehicle is provided for the number of calendar days specified in Annex No. 1 (start date — end date).

2.2. The term may be extended by additional written agreement, which becomes part of the contract upon signing.

3. Payment

3.1. The daily rental fee, total cost (with discounts), and additional services (delivery, equipment, optional insurance) are listed in Annex No. 1. Payment is 100% prepayment upon issue of the invoice.

3.2. The Lessee pays a security deposit (specified in Annex No. 1), refunded upon return of the Vehicle in proper condition. The deposit is non-refundable in case of gross violation of this Agreement. The Lessor may issue the Vehicle without a deposit at their discretion; in such case the Lessee bears full property liability from the moment of signing the Acceptance Act.

3.3. On early return, rental payments are recalculated from the calendar day after actual return, without applied discounts. If the Vehicle was reserved more than 24 hours in advance, the fee for at least 5 rental days (or more, depending on booking conditions) is retained.

3.4. All payments are made in EUR or RSD at the official exchange rate +3%, per invoices issued by the Lessor. VAT is not applicable.

4. Obligations of the parties

Lessor's obligations:

• Provide the Vehicle in proper condition with all accessories and documents per Annex No. 1.
• In the Lessee's presence, verify the Vehicle's condition and explain operation rules.
• Perform required maintenance and repairs. During repairs — provide a substitute vehicle in proper condition. If impossible, the Agreement is terminated and the rental fee is charged only for the period the Vehicle was actually at the Lessee's disposal.

Lessee's obligations:

• 4.2.1. Pay the rental fee on time and in full per applicable tariffs.
• 4.2.2. Keep the Vehicle's documents and keys in personal possession at all times.
• 4.2.3. Not perform any repairs or modifications without the Lessor's written consent.
• 4.2.4. Maintain the Vehicle's technical, exterior, and interior condition unchanged.
• 4.2.5. Notify the Lessor of any malfunction; if a malfunction prevents operation — immediately stop using the Vehicle and contact the Lessor.
• 4.2.6. In case of a traffic accident — register the incident with the police or competent authorities, notify the Lessor immediately, and provide all accident documents within 2 days. If the Lessee is not at fault, a European Accident Statement may be completed only after consultation with the Lessor.
• 4.2.7. Not sublease the Vehicle, transfer rights, or allow third parties to use or drive the Vehicle without the Lessor's written consent.
• 4.2.8. Not use the Vehicle: on prohibited roads or surfaces likely to cause damage; for paid passenger transportation; for towing or pushing; under the influence of alcohol, drugs, or toxic substances; for animal transportation (except pets, with prior consent); for racing, rallies, training, or off-road events of any kind; for vehicle testing or instruction.
• 4.2.9. Not transport the Vehicle by ship, train, truck, or airplane.
• 4.2.10. Not take the Vehicle outside the country of issue without the Lessor's prior written consent. Border crossing without consent constitutes gross violation of this Agreement.
• 4.2.11. At their own expense, bear all operating costs: fuel and lubricants of correct type only, parking, tolls, optional insurance, and other expenses.
• 4.2.12. Return the Vehicle clean, with a full fuel tank, in the same condition as received. Heavy soiling — €80 penalty; fuel shortfall — €2.5/litre.
• 4.2.13. Not exceed posted speed limits by more than 25 km/h. All vehicles have GPS tracking. First violation — warning. Repeated violation — fine up to €100 or early termination.
• 4.2.14. In case of abandoning the Vehicle, hiding its location, ignoring contacts, or leaving the country without returning the Vehicle, the Lessor is entitled to file a police report and to pursue all remedies available under the law, including recovery of the Vehicle and of the amounts due. Personal data is disclosed only to the competent state authorities and only to the extent required by law.
• 4.2.15. The Parties may confirm terms via WhatsApp or Telegram. A reply "informed, agreed" is equivalent to signature in the part of informed consent.
• 4.2.16. Issue or return outside the main pick-up point requires prior agreement; within city limits, fee agreed separately.
• 4.2.17. By signing the Acceptance Act, the Lessee unconditionally acknowledges the recorded condition of the Vehicle and the financial calculation as undisputed.

5. Insurance

5.1. The Lessor maintains compulsory third-party liability (TPL) insurance on the Vehicle.

5.2. Optional CASCO insurance. If purchased and indicated in Annex No. 1, the Lessee's liability for damage to the Vehicle is limited to the deductible (franchise) specified in Annex No. 1. Without CASCO, the Lessee bears full liability for any damage to the Vehicle.

5.3. CASCO does NOT cover (regardless of purchase):

• windshield, side and rear glass
• headlights, mirrors
• tyres, wheel rims
• undercarriage, suspension
• interior damage
• damage from improper fuel
• damage from flooding or fire caused by the Lessee
• damage to clutch or transmission caused by improper use
• any damage not registered with the competent authorities

These items remain at full Lessee liability and are not covered by the franchise.

5.4. From receipt to return, the Lessee bears civil liability for damage to third parties' life, health, and property to the extent it exceeds TPL insurance payouts.

5.5. The Lessee independently bears all costs related to harm to their own life, health, luggage, and that of passengers in the Vehicle.

6. Liability

6.1. CASCO does not apply (full Lessee liability), regardless of purchase, if:

• the Lessee or driver was under the influence of alcohol, drugs, or other intoxication at the time of the incident
• the Lessee allowed driving by an unauthorized person
• rental fees were not paid in full or on time
• speed limit was exceeded by more than 25 km/h (per independent assessment or GPS data)
• damages were not registered with competent authorities

Damage value is determined by an independent appraiser selected by the Lessor.

6.2. In case of an accident with violation of clause 4.2.6, the Lessee fully compensates the damage and the cost of vehicle downtime.

6.3. Late return: rental fee for the entire delay period plus a penalty equal to 50% of the contracted rental fee. Payment of the penalty does not release the Lessee from the principal debt.

6.4. Damages not registered with competent authorities, or not listed in the police report, or in case of violation of clause 4.2.5 — the Lessee fully compensates restoration to original condition at minimum €100 per damaged element, or actual market cost (whichever is greater), plus lost profit at the daily rental rate for each day of vehicle downtime.

6.5. When the Lessor allows additional drivers at the Lessee's request, all liability under this Agreement remains with the Lessee.

6.6. Damage to the Vehicle: the deposit is not refunded. Damage caused by the Lessee's fault (or with no identified party), if registered with the competent authorities, is compensated within the franchise limit set in Annex No. 1 — only if CASCO was purchased. Severe damage (three or more body elements), or any damage without CASCO — borne by the Lessee in full.

6.7. The Lessee is liable for all traffic violations registered with the Vehicle from start of the Agreement until return. Within 5 days of notice, the Lessee shall reimburse fines and all related costs (search, collection). Failure within the period — additional fine of 5x the original. The Lessor reserves the rights set in 4.2.14.

6.8. Late payment: statutory default interest under the laws of the Republic of Serbia of the outstanding amount until full settlement. All collection costs (legal fees, agency fees, court costs) are borne by the Lessee.

6.9. The Lessor has the right to retain any items left in the Vehicle, and to refuse return of the deposit, until full settlement of all amounts due under this Agreement.

6.10. All vehicles are equipped with GPS. Data on routes, speed, and stop durations may be used as evidence in disputes.

6.11. Issue without deposit — full liability of the Lessee for any damage.

6.12. Other penalties are listed in Annex No. 2 — Penalties, available at zurocars.com/penalties or on request, and form an integral part of this Agreement.

7. Term of agreement

7.1. The Agreement enters into force upon first signing of the Acceptance Act and terminates upon its second signing (return).

7.2. The Lessor may terminate early for gross violation by the Lessee; refunds of received funds are not made.

7.3. The Lessee may terminate early at their discretion or in cases provided by applicable law.

8. Other

8.1. Amendments are valid only in writing, signed by both Parties.

8.2. The Agreement is drawn up in English and Serbian (Latin) in two copies, both having equal legal force. In case of conflict between versions, the English version prevails.

8.3. Disputes are resolved by negotiation. If unresolved — before the competent court at the seat of the Lessor or at the place of signing of this Agreement, at the Lessor's choice.

8.4. Applicable law: the law of the Republic of Serbia.

8.5. Personal data of the Lessee and of additional drivers is processed by ZURO Doo Beograd for the purpose of concluding and performing this Agreement and for compliance with legal obligations, in accordance with the Serbian Personal Data Protection Act. Data may be disclosed to competent state authorities where the law so requires. Details of processing, retention periods and the rights of data subjects are set out in the Privacy Policy.

8.6. The Parties agree to the use of facsimile or electronic reproduction of the Lessor's signature.

8.7. Additional drivers — listed in Annex No. 1.

8.8. The Lessee declares having read this Agreement in full, understood every clause, and accepts all terms by signing the Acceptance Act (Annex No. 1).

Annexes

Annex No. 1 — Vehicle Acceptance and Transfer Act (signed at pick-up). Records: vehicle data, lessee details, additional drivers (if any), period and mileage, fuel level, equipment list, vehicle damage scheme, calculation of all fees, insurance choice, mileage limit, foreign travel permission.

Annex No. 2 — Penalties (zurocars.com/penalties).

Questions before pick-up?

If anything in the agreement is unclear — message us before booking. We're happy to walk through specific clauses, explain how CASCO works, or discuss your trip plans.

• Email: info@zurocars.com
• WhatsApp: +381 63 821 8532
• Telegram: t.me/zurocars

← Back to ZURO Cars · View penalties (Annex No. 2) →